Privacy policy

Brand: VLA DOLCE

VLA DOLCE  is committed to respecting and protecting your privacy. This Privacy Policy sets out how we collect, use, disclose, and safeguard your personal information when you access our website or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:
• Personal Information: Name, email address, phone number, shipping/billing address, date of birth.
• Payment Information: Payment details processed through secure third-party gateways (we do not store card details).
• Account Information: Login credentials, preferences, and order history.
• Technical Information: IP address, device type, browser details, cookies, and browsing history.
• Publicly Available Information: Social media handles or details shared with us via public platforms.

2. Use of Information

We use the collected information to:
• Process and deliver your orders.
• Provide customer service and respond to queries.
• Customize and enhance your shopping experience.
• Send transactional updates and, with your consent, marketing communications.
• Improve our website, products, and services.
• Ensure the security of transactions and prevent fraud.

3. Sharing and Disclosure

Your personal data will not be sold to third parties. It may only be shared with:
• Payment processors and banks to facilitate secure transactions.
• Logistics and courier partners for order delivery.
• Technology and service providers who assist in website operations, analytics, and customer support.
• Regulatory authorities where required by law or to protect our legal rights.

All third parties handling your data are required to maintain strict confidentiality and security standards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:
• Maintain your shopping cart and session.
• Personalize your browsing experience.
• Monitor website performance and improve functionality.

You may disable cookies in your browser settings; however, some features of our website may not function properly as a result.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will promptly delete it.

7. Data Security

We employ reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:
• Access the personal information we hold about you.
• Request corrections or updates.
• Withdraw consent for marketing communications.
• Request deletion of your personal information, subject to legal or contractual obligations.

To exercise your rights, please contact us at support@vladolce.com.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes indicates your acceptance of the updated policy.